At Viking Folk, we care about your satisfaction with our products. If for any reason you are not satisfied with your purchase, we offer a refund policy to ensure a worry-free shopping experience. Below is our refund policy:
Eligibility requirements:
- The product must have been purchased directly from our website, vikingfolk.com.
- You must request a refund within 30 days from the date of delivery of the product.
- The product must be in its original, unused condition and in its original packaging.
- Customized or discounted products are not eligible for refund unless there is a manufacturing defect.
Reimbursement application process:
- To request a refund, send an email to support@vikingfolk.com within the eligibility period mentioned above.
- Please provide the following information in your email:
- Order number.
- Product name.
- Reason for return.
- Proof of purchase (screenshot or invoice).
- Our customer service team will evaluate your request and provide you with further instructions.
Refund process:
- Once we receive your refund request and approve it, we will process your refund within 7 business days.
- The refund will be issued via the same payment method used for the original purchase.
- Please note that the timeframe for the refund to be reflected in your account may vary depending on the payment method and financial institution.
Shipping costs:
- Original shipping charges are non-refundable, unless the submitted product has a manufacturing defect.
- You will be responsible for covering the return shipping costs.
Contact us:
- If you have any questions or concerns about our refund policy, please do not hesitate to contact our customer service team at support@vikingfolk.com. We will be happy to assist you in any way we can.
Please note that this refund policy applies only to purchases made on our website. For purchases made through other channels, such as physical stores or third party platforms, the refund policies for those specific channels will apply.
Last updated: 07/15/2023
Viking Folk reserves the right to modify or update this refund policy at any time. We recommend that you periodically review this page for the latest changes.